Short and long term illness

Being diagnosed with any illness can have major impacts on your life and wellbeing. We’re here to support you during these challenging times.

  • You can use the app to manage your money securely from a smartphone , at any time.

    • Check your balance
    • Make payments
    • Block cards
    • Report cards as lost or stolen

    Discover more features of the Cashplus app.

    If you haven’t got the Cashplus app, you can download it to your smartphone or device today.

  • You can manage your account online using Online Banking.

    • Check your balance
    • Make payments
    • Block cards
    • Report cards as lost or stolen

    Find out more about how to use Online banking.

  • If you feel you can no longer manage your account by yourself, you can get someone to act on your behalf. Depending on your situation, there are different third party appointments, such as a Power of Attorney or a Third Party mandate.

    More information on having someone manage your account is available here.

  • To help us give you the best banking experience, let us know if you have specific needs and we’ll leave a note on your account, so we know this whenever you speak to us.

    We'll never use it for another purpose or share it outside of Cashplus. You can ask us to remove it any time. See our Privacy Policy for more detail.

    You can call us or reach out to us using the app or Online Banking and one of our team will get in contact with you directly. To do this, log in and go to Help > Personal circumstances > Share your personal situation. 

  • If you have concerns about your health and need support, contact your GP. There are also organisations that can provide support when you’ve been diagnosed with a long term illness.

    Citizen’s Advice Bureau -

    StepChange -

    MoneyHelper -

Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK.

For full website terms including information on Cashplus Bank, Mastercard and use of Trademarks, please see our full legal disclosures at

Advanced Payment Solutions Limited (APS), trading as Cashplus Bank, is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). APS is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140.

APS provides credit facilities subject to approval and affordability, and where accounts continue to meet APS credit criteria.

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