Complaints data 

1st April 2023 to 30th September 2023

We do everything we can to ensure our customers have a brilliant experience whenever they use our services. However, despite our best efforts, sometimes things don’t go according to plan, and if this does happen, we do everything we can to make it right as quickly as possible and work hard to ensure it doesn’t happen again.

When our customers send us a complaint, we take them very seriously. No matter how big or small they are. Complaints help us to find areas we need to improve, and build products and services that our customers love.

Every six months, we submit the following data to the Financial Conduct Authority. This will include the data behind the number of complaints we received and how quickly we resolved them.

Click here to view our complaints data

Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK.

For full website terms including information on Cashplus Bank, Mastercard and use of Trademarks, please see our full legal disclosures at

Advanced Payment Solutions Limited (APS), trading as Cashplus Bank, is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). APS is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140.

APS provides credit facilities subject to approval and affordability, and where accounts continue to meet APS credit criteria.

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