Talking to the Cashplus team: What to Expect

Cybersecurity has been one of the main talking points in the finance industry for years. The size of the threat faced is clear – in 2019, around a third of businesses reported having cybersecurity breaches or attacks within the last 12 months [1].

As a financial services company, customer safety is our number one priority. And it’s important that we help make sure our customers know how to spot any activities that may seem suspicious. With our guide below, you should be able to tell whether any contact from us is legitimate or not, and know when to get in touch with us if a call or message doesn’t sound right.

Personal information we’ll never ask for

Via email/text/phone:

  • Your PIN
  • Your Account Number
  • Your 16-Digit Card Number
  • Your Online Banking Username or Password

We’ll never ask you to:

  • Transfer money into another account
  • Go to another website other than the Cashplus website
  • Call any other number than those that are on our Contact Us page

If you do ever come across an email or text message that you are unsure of or believe to be a scam, make sure you don’t open any attachments or click any links and forward it onto our cybersecurity experts.

To keep yourself safe online, here’s a few tips:

  • Create passwords that are difficult to guess and don’t use personal information. It pays to use a mix of upper and lower case letters, numbers and symbols
  • Always use different passwords for your online accounts
  • Never share your password or memorable questions with anyone, including Cashplus

To learn more about Cybersecurity, read our other guides

Cybersecurity: Why it’s important for your business

Cybersecurity: How to spot a scammer

Cybersecurity and Freelancers






This content was created on 17th February 2020

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Advanced Payment Solutions Limited (APS), trading as Cashplus Bank, is registered in England and Wales at 6th Floor, One London Wall, London EC2Y 5EB (No.04947027). APS is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140.

APS provides credit facilities subject to approval and affordability, and where accounts continue to meet APS credit criteria.

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