Understand your credit statements
It's important to know when your repayments are due, how much you have to pay, and what interest rate you’re paying.
Credit card statement
- Your credit limit. The total amount you can spend on your credit card. For example, you may have a credit card that you can borrow up to £1,000 on – that’s your credit limit.
- Your balance. The amount you’re currently borrowing on your credit card. This isn’t the amount you have to pay (that’s your minimum payment) but we recommend paying off as much each month as you can, as you’ll pay less interest.
- Your interest. The interest rate, shown as a percentage, and the amount of you’ve been charged up to the statement date.
- Minimum payment due. The minimum amount you must pay for that statement month.
- Payment due date. The date you must pay the minimum payment by, ideally you would pay more to reduce the interest. It’s always better to pay as soon as you can, and remember that if you pay late you may be charged a fee.
Overdraft statement
- Your credit limit. Your overdraft limit – the total amount you can borrow at any one time.
- Your balance. How much of your overdraft you’re using on the date of the statement.
- Your interest. The amount of interest you’ve been charged up to the statement date, and the rate it was charged at, shown as a percentage.
- Minimum payment. The minimum amount you have to pay for that statement month.
- Payment due date. The date you have to make at least the minimum payment by. Ideally you would pay more to reduce the interest. It’s always better to pay as soon as you can, as that will reduce the amount of interest you’re charged.
Help and support is available
If you’re struggling to manage your finances, we’re here to help. We encourage you to call our Credit Management Team directly to discuss the ways we can help you manage your repayments and reduce your debt.
You can call us on 0203 059 5784 Monday to Thursday from 8am to 8pm, Friday 8am to 6pm and Saturday 9am to 1pm.
You can also get helpful advice by speaking to an independent organisation. Here are some free and confidential services available to help you:
Useful tools to manage your repayments
MoneyHelper's budget planner
MoneyHelper’s budget planner helps you know exactly how much money you’re spending and have coming in. Managing your budget this way can help put you in control of your finances and stay on track with paying off any debt.
Overdraft calculator
Our overdraft calculator shows you how much a Cashplus overdraft costs. This helps you compare the cost of an overdraft against other ways of borrowing to see which is best for you.
MoneyHelper's credit card calculator
MoneyHelper’s credit card calculator shows you how much a credit card will cost you. It also shows how by increasing your monthly repayments, you can pay off your existing cards faster and save on interest.
MoneyHelper's bill prioritiser
Unsure which bills to pay first? The consequences of missing some bills can be worse than others, so it’s important to pay them in the right order. MoneyHelper’s bill prioritiser can help.
Worried about making repayments?
Using your overdraft or credit card consistently to borrow money can be expensive and may lead to financial difficulties. If you’re concerned about making your repayments on time or have received communications from us about overdraft repeat use or credit card persistent debt, we can help.
Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK.
For full website terms including information on Zempler Bank, Mastercard and use of trademarks, please see our full legal disclosures at https://www.zemplerbank.com/legal/. Zempler Bank Limited (“Zempler Bank”) is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). Zempler Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140.
Zempler Bank provides credit facilities subject to approval and affordability, and where accounts continue to meet Zempler Bank credit criteria.
