Here are the steps to register a third party
To register a third party on your account, you’ll first need to call our Customer Services team. Our team will take you through the process, send you any forms we need you to complete and let you know what other documents you need to send us.
Documents you’ll need to send us
Once you contact us about the third party access request, you’ll need to send us documentation so we can verify the request.
Documents we need:
1. You (the account holder):
To set up third party access, we need the following from the account holder:
- A cover letter detailing your third party access request, including your account number or application reference number so we can identify the account.
- Your completed ‘Authority to Discuss’ form (for third party authority only. Not required for Power Attorney, Court of Protection, Appointeeship or Guardianship).
2. Third party:
To set up third party access, we need the following documents from the third party:
- Legal documents to confirm your third party authority and that your legal authorisation to access someone’s account (see below)
- Power of Attorney: A copy of the power of attorney document
- Court of Protection: A copy of the Court of Protection Order
- Appointeeship Order: Form BF57 from the Department of Work and Pensions (DWP)
- Guardianship Order: A copy of the Guardianship Order (missing persons order)
Where to send your documents
Once you have all the required documents, you’ll need to mail or email these to us. If you are setting up third party authority using a ‘Authorise to discuss’ form, you must mail this to us.
Email (Not applicable for third party authority set up)
Post
“Freepost CASHPLUS” (note: no other address details or stamp is required)
Please remember to include a quick covering letter that includes the account holder’s Application Reference Number (this was confirmed to you by email after you applied) or account number. If you don’t have these details, you can contact our . Our team can also provide this information over the phone once you complete our standard security checks.
What happens next
Once we receive everything we need, we’ll aim to set up the third party access within 10 working days. If we need anything else from you, we’ll get in touch by email or phone.
Third Party Authority
If you have a Cashplus account, you can add third party access. This allows another person access to your account for short or extended timeframe.
Power of Attorney
If you're looking to register a Power of Attorney with Cashplus to help manage someone's account, or you're not sure where to start, we're here to offer you help and support
Court of Protection order
A Court of Protection Order appoints a deputy for someone who has lost capacity
Appointeeship
This is a delegate to manage benefits from Department of Work and Pensions (DWP)
Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK.
For full website terms including information on Zempler Bank, Mastercard and use of trademarks, please see our full legal disclosures at https://www.zemplerbank.com/legal/. Zempler Bank Limited (“Zempler Bank”) is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). Zempler Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140.
Zempler Bank provides credit facilities subject to approval and affordability, and where accounts continue to meet Zempler Bank credit criteria.
