Cashplus Service Status 

Keeping you up to date

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Last updated: 8th July 2024 at 14:37

Upcoming maintenance

Please be aware that one of our 3rd party providers has some planned maintenance on the evening of Monday 8th July. Between the hours of 22:00 – 00:00, the following services may be affected for up to 120 minutes:

  • Online debit card payments

We apologise for any inconvenience caused. 

Service & Current Status

  • We're currently aware of an issue our customers are having with SMS PIN reminders. If you do not receive a PIN reminder after requesting one from us, please try again. We are working on fixing this as a matter of urgency and we apologise for any inconvenience caused. 

    Scam alert

    If you receive a call from someone claiming to be from Cashplus Bank asking you to transfer your money to a safe account – this is a scam. Criminal organisations are using technology to impersonate the phone numbers that appear in your caller ID to look like a legitimate organisation. We will never call you and ask you to transfer your money to a safe account. If you’re ever contacted by someone claiming to be from Cashplus Bank and you’re not sure it is legitimate, please end the phone call, and contact our team directly on 0330 024 0924.

    Personal information we’ll never ask for – if someone contacts you asking for this, they are a scammer.

    Via email/text/phone:

    • Your PIN
    • Your Account Number
    • Your 16-Digit Card Number or the security code on the back of your card
    • Your Online Banking Username or Password
    • Any verification code from your Online Banking or Cashplus Bank app
    • Your SMS One Time Password

    For further advice, here’s a quick guide for what to expect when talking to the Cashplus team.

    If you’re interested in learning more about how to protect yourself online, check out our cybersecurity essentials article.

  • Need help logging into the Cashplus Bank App? For login support, please read our FAQs or our step by step visual guides on how to log in to the Cashplus Bank app.

  • Need help logging in to Online banking? For login support, please read our FAQs or see our step by step visual guides on how to log in to Online banking with the app or how to log in to Online banking using a Code Key.

  • For more information on upcoming maintenance, please see above. 

  • We are currently active on Twitter and LinkedIn.

    Please note, we are aware of the following fake pages that are active on other social media platforms, for your security please do not interact with them:

    If you see any other pages impersonating Cashplus Bank, please contact us via our active social media channels above to let us know. 

Service information

Find out more about our Business or Personal Bank account service information.

0330 024 0924

Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK. 

For full website terms including information on Zempler Bank, Mastercard and use of trademarks, please see our full legal disclosures at https://www.zemplerbank.com/legal/. Zempler Bank Limited (“Zempler Bank”) is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). Zempler Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140. 

Zempler Bank provides credit facilities subject to approval and affordability, and where accounts continue to meet Zempler Bank credit criteria. 

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