Help: International Payments 

International Payments

• Can I receive international payments to my Cashplus Account?

  Yes, our international payments service is currently available to both Business and Personal Bank Account holders.

  The pay-in details you need to provide to the payer can differ depending on the currency it’s coming in. In order to receive an international payment, you'll need to provide the payer with the Account Number for the Cashplus Bank account you want the money to be sent to. Your Account Number is separate to your Customer Number, and you'll find it on your Cashplus Bank card after the sort code, or your account overview in Online Banking or the Cashplus Bank Mobile App. 

  If you’re receiving a payment in Euros, you’ll find all the information you need in the FAQ ‘I want to receive an international payment in Euros, what details do I need to provide?’

  If you’re receiving a payment in GBP or any other currency, you’ll find all the information you need in the FAQ ‘I want to receive an international payment in a currency other than the Euros, what details do I need to provide?’

• I want to receive an international payment in Euros, what details do I need to provide?

  If you want to receive an international payment in Euros to your Cashplus Bank Account, you’ll need to provide the payer with the pay-in details below. Any international payments received in Euros will be converted to GBP when applied to your account. 

  • Beneficiary: Enter 'Cashplus' to make sure the payment reaches us. Here's why. 
  • Description of transfer/Payment reference: Put ‘Cashplus’ and your Account Number, formatted as CashplusXXXXXXXX, with the Xs being your Account Number.
    • You must include it so we know the payment is going to you.
    • Your Account Number is the same one that you use to receive UK-to-UK payments and can be found in Online Banking.
  • IBAN: GB72NWBK60721442217830
    • This is our International Bank Account Number for payments received in Euros
  • International Payments Account Number: 42217830
    • This is a new number we’ve set up for this service. It’s a central Account Number for all international payments received in Euros which is used by all customers.
  • Swift/BIC: NWBKGB2L
    • This identifies who the receiving bank is – in this case it’s NatWest, our partner bank
  • Bank address: NatWest Bank PLC, 250 Bishopsgate, London, EC2M 4AA, UK
    • If the sender’s bank doesn’t like the PO Box address, just remove it from the address and try again

  If your international payment is in a permitted currency other than Euros, you need to follow steps for non-Euro international payments here. Sending non-Euro payments to the Euro account may result in double conversion fees, so please make sure you follow the correct steps for your payment. 

• I want to receive an international payment in a currency other than Euros, what details do I need to provide?

  If you want to receive an international payment in GBP or any permitted currency other than Euros to your Cashplus Bank Account, you’ll need to provide the payer with these pay-in details:

  • Beneficiary: Enter 'Cashplus' to make sure the payment reaches us. Here's why. 
  • Description of transfer/Payment reference: Put ‘Cashplus’ and your Account Number, formatted as CashplusXXXXXXXX, with the Xs being your Account Number.
    • You must include it so we know the payment is going to you.
    • Your Account Number is the same one that you use to receive UK-to-UK payments, and can be found in Online banking.
  • IBAN: GB74NWBK60000145719225
    • This is our International Bank Account Number for international payments received in foreign currencies and GBP
  • International Payments Account Number: 45719225
    • This is a new number we’ve set up for this service. It’s a central Account Number for all international payments received in foreign currencies and GBP, which is used by all customers.
  • Swift/BIC: NWBKGB2L
    • This identifies who the receiving bank is – in this case it’s NatWest, our partner bank
  • Bank address: NatWest Bank PLC, 250 Bishopsgate, London, EC2M 4AA, UK
    • If the sender’s bank doesn’t like the PO Box address, just remove it from the address and try again
• How do I find my Account Number?

  You can find your Account Number on your Cashplus card or in your account overview in Online banking or the Cashplus Bank App. Please note your Account Number is different to your Customer Number, and the Customer Number should not be referenced for international payments. 

• What’s the difference between receiving an international payment and a payment from the UK?

  UK Payments: When you receive a payment via UK bank transfer – you just need to provide the UK payer with your unique Cashplus Sort Code and Account Number and the payment is sent directly into your Cashplus Account.
  
  International Payments: 

  When you receive a payment from abroad – to ensure your payment reaches your account, banks use an IBAN, as well as a SWIFT/BIC code to help identify who the payment belongs to. NatWest provide our banking services and this is why the SWIFT/BIC code begins with ‘NWBK’ which stands for NatWest Bank.
  
  Once the payment has been received – we then transfer the funds into your GBP Cashplus Account using the Account Number that the payer will provide in the Description/Reference Details field. Without this, we have no way of identifying a payment as being yours, so please make sure you remind the payer to include these details, otherwise the money will be returned.

  Please note: We may hold the payment for up to four weeks before returning the money to the Payer. The total time it takes for the funds to be returned to the payer will depend on the originating bank and the country it’s from.

• What countries can I receive international payments into a Cashplus Account from?

  You can accept international payments originating in the following countries:

  Australia, Austria, Belgium, Canada, Cyprus (not North Cyprus), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, Switzerland, Taiwan and the USA.

  Payments can be received into your Cashplus account either in Euros or GBP. The details you need to provide the payer will differ depending on which currency they send the payment in. 

• How long does it take for an international payment to arrive in my account?

  The time it takes for an international payment to arrive in your account will vary depending on which country and bank it’s coming from. So, it’s best to ask the person making the payment, to check timings with their bank for you. Once received, we’ll apply the payment to your account by the next working day (if received before 3.30pm), provided all the details required are correct.

• What are the fees?

  We charge a flat fee of £15 per inbound international payment, no matter what the amount or currency of the payment is

  Some paying banks will also add a fee, and the payer will usually be able to choose if the fee is deducted from the total amount paid, or added as a separate fee

  Always confirm the sender is aware how their bank will deduct fees (if applicable) to ensure you receive the required amount

• I've been charged two conversion rates for my international payment - why is that?

  The most likely reason is that non-Euro funds have been sent to the Cashplus Euro account. If this happens, you will be charged two conversion rates - the first from the original currency to Euro, and the second is a conversion from Euro to GBP. 

  If you're expecting an international payment in GBP or another permitted non-Euro currency, please see our FAQ on what you need to do to receive an international payment in GBP or non-Euro currency. 

  If you're expecting an international payment in Euros, please see our FAQ on what you need to do to receive an international payment in Euros.

• Why do I have to put Cashplus as a beneficiary?

  Listing Cashplus as the beneficiary helps ensure the payment reaches us so we can assign it to your account using your Account Number in the reference details. If Cashplus or Advanced Payment Solutions Ltd are not listed as the beneficiary, the payment may not be accepted and funds will be returned to source. 

• Why do I need to provide reference details?

  It’s important that Cashplus and your Account Number (no spaces required) are referenced in the description field so that we can identify that the payment’s yours and ensure the funds are accurately loaded to your account. If your details aren’t referenced in this field correctly, the payment will be returned to the originating bank. Payments can take up to four weeks to be returned to the person who made the payment if your details aren’t provided correctly in the Description/Reference Details field.

• What's an IBAN?

  An IBAN stands for International Bank Account Number. Every international bank is different in what details they’ll ask for. If the IBAN isn’t asked for, you’ll need to provide the International Payments Account Number and SWIFT/BIC instead.

• What's a SWIFT/BIC code?

  This unique code is used to identify the bank and country that the payment is going to. NatWest provide our banking services and this is why the SWIFT/BIC code begins with ‘NWBK’, the banking code for NatWest Bank.

• What do I put in the address field for an International Payment?
  • Address: NatWest Bank PLC, 250 Bishopsgate, London, EC2M 4AA, UK
  • This address may also be generated automatically when entering the SWIFT/BIC code, depending on the international bank.
• What if I’m due to receive an international payment and it’s not in my account?

  This should only be the case if the payer hasn’t included 'Cashplus' and your Account Number (no spaces) in the reference details field when making the payment to you, or the payment was sent from a country not in the accepted countries list above. In these cases, make sure you receive the Remittance Advice from the payer before calling us as we’ll need these details to help find your missing payment.

• The payment is being made in a different currency. When is this converted into GBP (sterling)?

  The payment is converted into GBP by the paying bank, so they determine the exchange rate and how much the payment will be in GBP against the international currency. Once we receive the payment, it’s already in GBP. If you’d like to query the paying bank’s current exchange rate, please ask the payer to confirm.

• Are online IBAN calculators reliable and safe to use?

  You may come across some websites offering IBAN calculation services and we cannot guarantee that these are 100% accurate or safe to use. To make sure that money sent from overseas is received safely into your Cashplus account, always use the details that we have provided.

  If you’re looking to receive a payment in EUROs, use the IBAN: GB72NWBK60721442217830. Want to know more information about receiving international payments in Euros?

  If you’re looking to receive a payment in a currency other than EUROs, use the IBAN GB74NWBK60000145719225. Want to know more information about receiving international payments in a currency other than Euros?

  We want to make sure that our customers feel safe when they are making any sort of payment. If you have any questions, please do not hesitate to get in touch.