The Cashplus Credit card FAQs

Just like any credit card, you can use it to buy things now, but pay for them later, spreading the cost over time if need be. Handy for making regular purchases or for unexpected costs, your Cashplus Credit Card is accepted online, in-store and over the phone.

Your card comes with a credit limit which is subject to review from time to time. Just like a typical credit card, you can use it to spend on everyday needs, up to your credit limit.

A credit card is designed to provide short term credit, so if you are looking to borrow money over a long period of time there may be cheaper options, such as a personal loan.

There are a couple of different ways to apply for a Cashplus Credit Card, depending on whether you've received an invitation from us, or just found your way to our site. It's important that you choose the right link, to avoid any issues with your application or getting the wrong card.

If you’ve received an offer from us via post:
Simply follow the prompts to apply online. If you’ve received an offer from us via email, follow the personalised link we included in the email.

Remember, it’s important that you read the Summary Box and Pre-Contract Credit Information before applying, to understand the Agreement you’ll be entering into. If you have any questions about our credit card, you can contact Customer Services.

This will depend on factors such as your credit history and financial circumstances. Please note that we’ll perform credit checks before making a decision, which will result in a hard search appearing on your credit record.

As part of the application process, we need to be sure that you can afford to make at least the minimum payment and ensure you know how you’ll pay the remaining balance. We recommend that you always try to pay more than the minimum amount, and try to clear the whole balance as early as possible, to keep interest and charges to a minimum. And please keep in mind, a credit card’s not suitable for long-term borrowing. If you’re looking to buy an expensive item, and repay over a longer period, a loan may be a better option.

This is the maximum amount of credit available on your Cashplus Credit Card account. You can see your credit limit in your monthly statements and through the Cashplus Bank App and Online Banking.

Please note, other limits and restrictions may apply. For example, a cash limit may apply to your account (refer to your Agreement for details) and there are limits on how much you can withdraw from an ATM at a time: a maximum of £50 per ATM withdrawal and £150 in a single day.

Offers do vary so we’ll confirm the maximum amount in your offer and the exact amount during the sign up process based on the information provided. If you’ve already received your Cashplus Credit Card, please see your credit agreement or statement for confirmation of your credit limit.

Once you have your Credit Card, you may be eligible to increase your credit limit. If you have opted in to receive Cashplus marketing communications, we’ll send you an email invitation to increase your limit, when eligible.

Cashplus Bank is the trading name of our company, Advanced Payment Solutions, the provider of the credit facilities and servicing of your Cashplus Bank card.

To find out more about Cashplus Bank, you can visit our About Us page.

At Cashplus we’re serious about our commitment to responsible lending.

We strive to be as responsible as possible and try to be completely clear and open about any charges involved with using our credit card. We try to lend only what you can afford and offer a limit that meets both your needs and your ability to manage your repayments. However, you must also borrow responsibly and be honest with us about your income and outgoings. if your circumstances change, please contact us. 

You can use the Cashplus Credit Card for pretty much anything. When you’re short of cash, it can give you vital breathing space. Use it for your everyday purchases, emergencies or unexpected bills. And of course, you can use it both at home in the UK, or when travelling abroad.

Remember, different interest rates and charges are applied to different types of transactions, such as purchases and cash advances. You can find more information about these in the Summary Box and Pre-Contract Credit Information.

As long as you make at least the minimum payment on time each month, stay within  your credit limit and use your card in line with your credit agreement, you’ll have access to the credit we offer you. However, we’ll always reserve the right to decrease your credit limit. This will depend on, amongst other things, how you use your card. We also reserve the right to close your account if you breach the terms and conditions or upon notice.

You can use your Cashplus Credit Card to make purchases, card payments or cash withdrawals, at millions of Mastercard locations worldwide. Just look for the Mastercard logo. 

You can check your statement and make repayments online in the Cashplus Bank App or Online Banking. For any other queries, you can contact Customer Services.

If you’re eligible to increase your credit limit and have opted in to receive Cashplus marketing communications, we’ll send you an email invitation.

If you’ve opted out of receiving marketing communications, you won’t be receiving any credit offers from us including the option to increase your Credit Card limit.

You can review your communication preferences in the Cashplus Bank app and Online Banking.

Just follow the steps below.

1. Log in to the Cashplus Bank app or Online Banking
2. Go to Settings > Manage notifications
3. Select your notification preferences
4. Click ‘Marketing updates’ to view and decide what channels (if any) you’d like to be contacted by. If you’d like to receive future credit limit increase offers, make sure you’ve opted into the ‘email’ channel.

Different interest rates and charges are applied to different types of transactions, for example to purchases, balance transfers and cash advances. 

For a full breakdown of the interest rates, fees and charges applicable to the Cashplus Credit Card, please refer to the Pre-Contract Credit Information or your Credit Agreement. You can also contact Customer Services for help.

APR stands for Annual Percentage Rate. This is a standardised term used to calculate the annual rate of interest, taking into consideration one-off charges that a borrower will pay. Please see your Pre Contract Credit Information or Credit Agreement for your APR.

Grace periods will vary and only apply to purchase transactions, where no interest is charged on such transactions as long as the balance is repaid in full by the repayment date. So please see the details of your credit agreement for confirmation.

To work out the amount of any fees or interest you’ll need to pay, we divide the year into 12 monthly statement periods. That’s because the number of days in a calendar month changes (e.g. January has 31 days, February has 28-29 days), so the number of days in a monthly statement period varies. You’ll receive your Business Credit Card statement each month in Online Banking. This will include the amount you need to pay and when the repayment is due.

For a full breakdown of the fees and charges applicable to the Cashplus Credit Card, please refer to the Pre-Contract Credit Information or your Credit Agreement. You can also contact Customer Services for help.

Yes, there’s an over limit fee of £12 if you go over your credit limit. Interest will be charged on this amount if you do not pay it off within 30 days.

Yes, there’s a late payment fee of £12 if you fail to make at least the minimum payment by its due date. Interest will be charged on this amount if you do not pay it off within 30 days. 

Find out more about fees for late payments under the 'Repaying your Credit Card Balance' section of these FAQs.

For information on how to sign up for a Cashplus Credit Card, see ‘How do I get a Cashplus Credit Card?’ above.

If you’re approved for the Cashplus Credit Card and have accepted the Credit Agreement, you should receive your card in 3-5 business days.

It’s the smallest amount you’re required to pay after each statement period where you had a balance, to keep your account in good standing. 

We always recommend you pay as much of your balance off each month as you can, and not just the minimum payment. If you only make the minimum payment each month it will take you longer and cost you more to pay off your balance.

From 14th November, your minimum payment will be whichever is the larger amount between:

• £10 (or the total Balance Outstanding if it's less than £10); or
• 3% of the Balance Outstanding on the Account on the Statement Date, plus all interest charged for the previous Monthly Statement Period, plus any Fees applied to your Account during the previous Monthly Statement Period (excluding Annual Fee), plus any Instalment Plan payment due for that month (if applicable)

Please note that money from refunds, reversals and certain types of payouts (e.g. gambling) are not classed as payments and you’ll still need to make at least the minimum payment.

Please see your credit card statement for details of the minimum payment due.

We’ll send you a Credit Card statement by post or make it available to you online in Online Banking. This will show what you need to pay and when.

You can make a payment to your account by:

1. using our online repayment service and by logging into Online Banking and selecting “Make a repayment”. You’ll be able to make one off payments, as well as save your debit card details to make future payments quicker or set up automatic payments*.
2. bank transfer, using the Account Number and Sort Code provided on your monthly statement.

Alternatively please call us on (calls may be recorded) to make a payment by a Debit Card. Please note: the card must be in your own name and registered to your address, and we do not accept cheque or cash payments. 

Please note that money from refunds, reversals and certain types of payouts (e.g. gambling) are not classed as payments and you’ll still need to make at least the minimum payment.

* If you consent to us storing your debit card details for the purpose of making future payments, you have the right to cancel this at any point by calling Customer Services.

Yes, each month we’ll send you a Credit Card statement through Online Banking, unless you have requested it by post. This will show:

• A reminder of your payment due date
• The total amount spent on your Credit Card
• The minimum payment due
• A breakdown of any fees or interest

It’s a requirement that all UK credit card issuers send these statements to customers. It’s intended to be a quick and easy way to see what type of transactions you’ve made, how much you’ve spent, and any fees and interest you’ve incurred using your Cashplus Credit Card over the last 12 months.

Your annual statement will be produced once a year, in the same month you originally opened your Cashplus Credit Card account. Please note, we only send annual statements to customers who’ve used their card, or made some other transaction on their account during the year. (e.g. made a payment)

Please check your monthly statement to see your payment due date or contact Customer Services. You’ll receive your Credit Card statement through Online Banking, unless you have requested it by post. 

Yes. There’s a late payment fee of £12 if you fail to make at least the minimum payment by the payment due date. You’ll also incur additional interest and the total cost of paying back your debt will grow. Interest will be charged on the late payment fee if you do not pay it off within 30 days. By not making or being late with your payments you could hurt your credit rating. We’ve made the payments as easy as possible as you only need to pay back the minimum amount requested. If you’re late with your minimum repayment, or fail to make it, we may contact you to talk through your account and assess whether you’re in financial difficulty. Contact us immediately on 0203 059 5784 (calls may be recorded) if you’re having difficulties meeting your payments, or refer to the question below.

Important: If you’re late with, or miss any repayments, we’re obligated to report this to the credit reference agencies, which could have a negative impact on your credit rating. It may also result in legal action against you to recover the debt.

We recognise that during these challenging times, many of our Credit Card customers may be unable to afford their minimum payments and we're here to help.

If you're facing financial difficulty, please contact us immediately on 0203 059 5784. Visit our coronavirus FAQs for more details on payment options available at this time.

Failing to make minimum payments can mean that you’ve broken the terms of your credit agreement. This could result in you having to pay additional costs and can cause financial problems. This may also affect your credit rating, so please get in touch so we can help.

For free and confidential advice, you may also consider contacting the Citizens Advice Bureau (08444 111 444), MoneyHelper (0300 500 5000) or Step Change (0800 138 1111). Call charges may apply, so please check their websites for details.

If you make a repayment before 4pm Mon-Fri, it will reach your credit card the next day. If you make a repayment after 4pm Mon-Fri or any time on the weekend, it will reach your credit card in two business days.

If you haven't updated your Cashplus card details in your account since the Mastercard ID checks were introduced by mid 2020 then your purchase may be declined during the checkout process on sites like Amazon.

Following these simple steps may resolve your issue

1. If you’re using a saved card, remove and re-save your Cashplus card details within the online shops account (e.g. Amazon)
2. To ensure you receive your one time password, check/update your mobile number that you have saved within your Cashplus Account Details via Online Banking or the Cashplus app, here's how:

In the Cashplus Bank App:

1. Go to Settings
2. Click on Personal Details
3. Tap on Mobile Number and enter your mobile number
4. Tap Confirm to update

In Online Banking:

1. Go to Settings
2. Click on Account Details
3. Click on Edit My Details

Mastercard Identity Check is a service that allows you to securely make online purchases using your Cashplus Mastercard. When making purchases with participating online retailers, you’ll sometimes be asked to enter a one time passcode that is a six or eight digit number sent to the mobile number registered to your Cashplus account. When you enter the passcode, it will then be verified by Cashplus so we can make sure it’s you making the purchase. Mastercard Identity Check provides an enhanced level of security for your online shopping.

Mastercard Identity Check is quick and easy to use. You don’t need a new card or any special software. When you’re completing a purchase online with a Mastercard Identity Check retailer, you just need to enter the one time passcode that is sent to the mobile number connected to your Cashplus account. 

You don’t need to do anything to activate Mastercard Identity but you do need to make sure your mobile details are always kept up to date.

To update your mobile details, please call our Customer Services team.

You’ll only have to follow the one time passcode process with online shops that are registered to Mastercard Identity Check. You’ll be able to tell if the one time passcode is required for a retailer as the Mastercard Identity Check logo will be displayed on the company’s website.

Learn more about Mastercard Identity Check here.

When making purchases with some retailers, you’ll be asked to enter a one time passcode to complete the transaction securely, which is texted to the mobile number connected to your Cashplus account. This extra security step is called Mastercard Identity Check and it allows Cashplus to verify it’s you making the purchase.

A one time passcode is a unique six or eight digit number sent to your mobile number registered at Cashplus. This is part of a secure process (Mastercard Identity Check) to verify the transaction you’re trying to make so that we can make sure it’s you.

Normally Mastercard Identity Check will show the last four digits of the mobile number that the one time passcode has been sent to. If you don’t recognise this mobile number, please contact our Customer Services team. 

Your one time passcode for Mastercard Identity Check will automatically be sent to the mobile number registered to your Cashplus account.

If the SMS containing your one time passcode doesn’t arrive, please double check you have the correct mobile number registered to your Cashplus Online Banking account. Alternatively, you can select ‘Resend OTP’ which will resend the one time passcode. If you’re still experiencing issues, please contact our Customer Services team.

If you don’t have a mobile number, please contact our Customer Services team directly.

Your one time passcode will expire after four minutes. If it does expire, you’ll need to re-enter your payment details to complete your purchase.

If you enter your one time passcode incorrectly more than three times you’ll need to re-enter your payment details to complete the transaction and receive another one time passcode.

Still need help? For further assistance about Mastercard Identity Check please contact our Customer Services team.

If you suspect a fraudulent purchase has ever been made using your Cashplus Mastercard, you should contact Cashplus immediately.

Yes, it could improve your credit rating if you make all your repayments on time. But paying late or missing payments could hurt your rating, as we’re obliged to report negative as well as positive information to credit reference agencies, and this could make it more difficult to obtain credit in the future. It could also result in legal action against you to recover the debt.

You can request to find out what information we hold on you by submitting an access request per the Data Protection Act, to: Cashplus, Cottons Centre, Cottons Lane, London, SE1 2QG.

For more information on how we use your information, please refer to our Privacy Policy.

The Information Commissioner’s Office (ICO) is an independent UK authority set up to promote openness by public bodies and data privacy for individuals.

• Frequently Asked Questions on viewing or amending your credit file
• A ‘Credit Explained’ booklet

We’ll report any information about your personal credit behaviour to the credit reference agencies CallCredit, Equifax Ltd and Experian. If you apply for a Cashplus Credit Card as a Director on behalf of a limited company, we’ll also report information about your company to Equifax Ltd and Experian. Should you require a copy of your credit reference information held by the credit reference agencies, you can contact them at:

CallCredit, Consumer Services Team, PO Box 491, Leeds, LS3 1WZ or call 0870 0601414.

Equifax Ltd, Customer Service Centre, PO Box 10036, Leicester, LE3 4FS or call 0800 014 2955 or log on to www.equifax.co.uk.

Experian, Consumer Help Service, PO Box 8000, Nottingham NG80 7WF or call 0844 4818000 or log on to www.experian.co.uk.

Yes. You’ll have 30 days from the date your account opens to withdraw from your Agreement, and you can do this in writing or by contacting Customer Services. You’ll be required to repay any outstanding balance, including interest and charges, after which your Agreement will be cancelled.

Absolutely. If you don’t want or need it at this time, simply disregard the offer. If you don’t want to receive further Credit Card marketing offers, then just let us know by emailing us at [email protected]. Please note that you’ll still receive servicing communications from us, in relation to any other products or services we provide you with, which may come through a variety of channels including email and SMS.

If you haven’t found the information you’re looking for in our FAQs, or you’d like to speak to us about your credit card – please contact Customer Services. We’ll be happy to help.

You’re protected for purchases you make on your Cashplus Credit Card under your Chargeback rights, which are governed by Mastercard’s Scheme Rules. You could be entitled to a refund if goods or services you’ve bought on your credit card are:

• Faulty
• Not delivered
• Or you’ve been charged the wrong amount

There are time limits on submitting a Chargeback request, typically 120 days though can be less for certain types of transaction, so if you believe you have a claim please contact us as soon as possible.

Additionally, you’re protected for purchases you make on your credit card under Section 75 of the Consumer Credit Act 1974. You could be entitled to compensation from Advanced Payment Solutions Ltd (the creditor of your Cashplus Credit Card) if goods or services you’ve bought on your credit card are:

• Faulty
• Not delivered
• Or the information given about them was misleading

You’ll be able to make a claim under Section 75 of the Consumer Credit Act 1974 as long as:

• At least part of the goods or services were purchased on your Cashplus Credit Card by you
• The total value of the goods or service was between £100 and £30,000
• The purchase was made less than six years ago

To dispute a transaction or to make a claim, please call Customer Services.

We’ll send your PIN out to you by post when your account is first opened. You should receive this within 2 business days after receiving your card.

You won’t need a new PIN if your card has expired and we’ve sent you a replacement, unless we tell you otherwise.

If you’ve forgotten your PIN, please contact us on 0330 024 0924 and we’ll send you a new one.