Help centre
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Get quick answers to your questions
Our most common questions
- What documents can I use to verify my details?
- Can I pay into my account with a cheque?
- Want to know how we’ll contact you?
- What details do I need to provide to someone paying me?
- I'm struggling with my debt. How can you help?
- How do I make a credit card repayment?
- Why is my account restricted?
- Can I make an international payment?
Explore all help topics
Apply for a Zempler account and verify your identity and address.
Activate and use your bank and travel currency cards and retrieve your PIN.
Log in and use your account online and with the Zempler app.
Update account details, check statements, transactions and your balance. Learn about open banking.
Find out all you need to know about borrowing money and applying for credit.
Report lost or stolen cards, suspected scams or fraud, and learn how to keep your account secure.
Make, receive and set up one-off and regular payments.
Manage your money, and get help with financial problems or making credit repayments.
File VAT returns, comply with Making Tax Digital and confirm your tax residency.
Report a bereavement or name change, set up third party account access and get support with life-changing issues.
Get guidance and support for a range of accessibility topics including visual, hearing and speech impairment, dexterity and neurodiversity.
All the information you need to know about registering your new company via Zempler Bank
Just need to speak to someone on the phone?
Our UK call centre is on hand to help with any problems you have.