Help: Opening an Account

You’re guaranteed to get our Bank Account and Debit Card as long as we can verify the details we need from you.

For personal applications, we simply need to verify that you’re a UK resident  and are at least 18 years old. (Additional Cashplus Bank Account cardholders must be at least 13 years old).

For business applications, we’ll also need to verify that your business is based in the UK.

We’ll try to verify any personal or business name and address details with the  information that you provide us during the application. If we aren’t able to do this, we’ll request some documents from you in order to open your account.

No. There are no credit checks to open an account.

For our Personal account holders, we could help you improve or build your credit history at no extra cost by adding our Creditbuilder service to your account.

You can pay for your Bank card in several ways:

By Debit or Credit Card

A simple one off payment during the application form or using our application status tracker after applying online.
You’ll need the ten digit application reference number that appeared on the confirmation email or letter that we sent when you applied.

Electronically, by bank transfer

Using your unique Account Number and Sort Code, transfer money from any UK bank account online, branch or over the phone, or set up a Standing Order to pay your card fee and to regularly deposit money in. 

Don’t forget you can go back at any time and pay online with a debit card via our Application Status Tracker.

You can download another one by using our application status tracker or from the Application Confirmation email we sent you

You can see how quickly your Bank Account application is moving along by using our application status tracker. You’ll just need your ten digit application reference number that appeared on the confirmation email or letter that we sent when you applied.

Applying for a Cashplus Bank Account and Debit Card is simple and easy as long as we can verify the details we need from you. For business applications, we'll need to verify that your business is based in the UK. Limited companies will also be required to confirm the date of birth and home address of any Persons of Significant Control (PSCs). Here's what you need to provide. 

A Person with Significant Control (PSC) is someone who owns or controls your company. These are sometimes called the Beneficial Owner(s) (BOs). The PSCs in your application should reflect the ownership and control of your company as stated on Companies House. To align with your business details on Companies House, we refer to them as ‘PSCs’ in our application form and communications. For more on PSCs, visit GOV.UK.

For limited companies, we need to confirm and verify the date of birth and home address of each PSC for your company before we can accept your business account application. For corporate PSCs (PSCs that are businesses), date of birth and home address are not required. However, we may call you to discuss your application and there may be an additional cost of £100 as part of your account opening fee.

Before you apply:

• Check your PSC details with Companies House are correct. If the PSC data that populates in the application form isn't correct, please visit Companies House website and submit a new Confirmation Statement.
• Make sure you have the date of birth and home address for all your company’s PSCs. You’ll need to complete these fields before submitting your application. If you leave the application, you can start a new one easily.

We may get in touch with you after your application and request documents to verify your PSC’s date of birth and home address. Here's what documents we accept. 

We get our PSC data directly from Companies House so please check Companies House before you apply for a business account with us.

If the PSC data that populates in the application form isn't correct – you’ll need to go to Companies House and submit a new Confirmation Statement. Once this is up to date, you can restart your application again.

We need to confirm the date of birth and home address for any additional Persons of Significant Control (PSCs) with a Cashplus Business Bank Account. This is a regulatory requirement and helps keep your account secure. Our team will get in touch with instructions on how to confirm these details. If your PSC information is not confirmed by the set deadline, we will take steps to close your account. If you’re the account holder and a PSC for the business, you won’t be asked to enter your details as we already have this information.   

Once you confirm these details, we may get in touch with you and request documents to verify your PSC’s date of birth and home address. Here's what documents we accept.

Please make sure that your PSC information is kept up to date with Cashplus Bank and Companies House. From time to time, we will check to make sure it’s correct and up to date.

As we cannot service accounts for companies with Persons of Significant Control (PSCs) under 18 years of age, you won’t be able to open a Cashplus Business Account if an individual below 18 years old is a PSC for your business with Companies House.

If your business details with Companies House list a PSC that is aged under 18, you’ll need to either remove them as a PSC or get your details updated if their age has been recorded in error before you can apply for a Cashplus Business Account.

To update your business details, please visit Companies House directly.

Please make sure that your PSC information is kept up to date with Cashplus Bank and Companies House. From time to time, we will check to make sure it’s correct and up to date.

Provided the applicant is a UK resident, your business is based in the UK and all other Cashplus application checks and criteria are met, we can accept business account applications that list directors and/or Persons with Significant Control (PSCs) with a home address in the non-UK countries below.

• Australia
• Austria
• Belgium
• Canada
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Guernsey
• Iceland
• Ireland
• Isle of Man
• Israel
• Italy
• Japan
• Jersey
• Lithuania
• Luxembourg
• Malta
• Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• Singapore
• Slovenia
• Spain
• Sweden
• Switzerland
• Taiwan
• United Kingdom
• United States

If at least one of the PSCs for your company is a corporate PSC, we may have asked you for your contact details as part of your Cashplus Business Bank Account application. If we have, we’ll be in touch to continue your application within five working days. There may be an additional cost of £100 as part of your account opening fee.

It’s important to note that we only accept applications with one level of corporate PSCs or corporate directors - we don’t accept multiple.

Yes - at the moment we don’t accept applications with more than four PSCs listed, or multiple level corporate PSCs.

When you apply for a Bank Account, checks need to be done to verify your identity. This may mean you’ll need to share certain documents with us that we can use to verify your personal details.

You can see exactly what you need to provide in the account application confirmation email we sent you along with details of how to share them with us. If you haven’t seen this email, please check your spam folder or contact us.

Here’s a list of the documents we’ll accept, broken down into proof of identity and proof of address categories.

It’s important that your documents are clear, legible, valid and current. You also can’t use the same document to verify both your identity and address, so if you’re using your UK Driver’s licence, you’ll also need another form of ID as well.

For proof of identity:

• A copy of your passport
• A copy of your UK driver’s licence - Please include copies of the front and back of your card (we won’t accept just the paper counterpart)
• A copy of your EU driver’s licence - Please include copies of the front and back of your card
• EEA member state ID card - Please include copies of the front and back of your card
• Firearms certificate or shotgun licence - Please include copies of the front and back of your licence
• Northern Ireland electoral ID card - Please include copies of the front and back of your card
• Construction industry scheme card - Please include copies of the front and back of your card
• Military ID card - Please include copies of the front and back of your card
• Biometric Residency Card - Please include copies of the front and back of your card

For proof of address:

• A copy of your UK driver’s licence - Please include copies of the front and back of your card (we won’t accept just the paper counterpart)
• A bank or building society statement - This can be either an original statement or PDF dated within the last three months and not a print out or copy (PDFs are only accepted if they’re accompanied by a Passport or UK Drivers License)
• A utility bill - This needs to be an original bill dated within the last three months and not a print out or copy (we won’t accept mobile phone contracts)
• Benefits or DWP Pension confirmation - Please include a copy from the current or new tax year
• Council tax bill - Please include a copy from the current tax year
• Any letter from HMRC - This includes things like confirmation of a tax code and must include your national insurance number and be dated within the last three months
• Tenancy agreement from a council or housing association - This needs to be dated within the last three months and can’t be a private tenancy agreement
• Credit card or store card statement - This needs to be an original statement dated within the last three months and not a print out or copy
• Council rent card - This needs to be an original document dated within the last three months and not a print out or copy
• Firearms certificate or shotgun licence - Please include copies of the front and back of your licence
• Bankruptcy Order, Bankruptcy Restriction Order or Debt Relief Order - Please include a copy dated within the last three months
• Mortgage statement - This needs to be an original statement dated within the last three months and not a print out or copy
• Inland Revenue Notice of Tax Coding - Please include a copy from the current or new tax year
• Solicitor’s letter - This needs to be an original document dated within the last three months and not a print out or copy

For partnerships or limited liability partnerships:

If you’re applying as a partnership or limited liability partnership, you’ll need to send in the relevant documents for each partner involved, not just one.

For charities:

If you’re applying as a charity, you’ll need to upload a letter of authority on headed paper listing all trustees to the charity along with proof of identity documents for each trustee to the charity. A proof of identity document is a document verifying the identity of your trustee (to see what documents we accept, refer to the list above).

Your letter of authority must be a signed letter by a trustee, sent on official letterhead, stating all the trustees to the charity and identity documents for each trustee to the charity.

If you've been asked to provide a document to verify your trading address for your business, you can choose from the list below:

• Copy of lease/tenancy agreement
• Utility bill dated within the last 3 months
• Signed letter from accountant

Please note: Your trading address is where your business operates and may be different from your business registered address.

Once you have copies of the document(s) outlined above, please send them by post to the following address:

“Freepost CASHPLUS” (note: no other address details or stamp is required)
Please remember to enclose a quick covering letter that includes your Application Reference Number (this was confirmed to you by email after you applied). 

Important: Please ensure that you’ve read the list of acceptable documents prior to sending them in as unfortunately, we won’t accept documents after the third submission.

Please contact us to see if there are any alternative options available to you.

If you don’t provide documents to open your account within 60 days of applying, your application will be cancelled.

Please ensure that you only send copies of documents as shown above, and remember to enclose a quick covering letter that includes your application number (this was confirmed to you by email after you applied).

From March 2021, our SMS payment option will no longer be available. We apologise for any inconvenience this causes. You'll still be able to pay by card or bank transfer. Please refer to your emails as we'll send you instructions explaining ways you can pay. 

If you applied online and paid by debit card, or by text, your card should arrive within just three to five working days of being approved. 

If you chose to pay for your Cashplus card by bank transfer, you should get your card within three to five working days of payment being received by us.

Alternatively, if you now prefer to pay online, please use the application status tracker to pay using an alternate method.

Please Note: These emails can take up to 24 hrs to be delivered.

We’d first recommended you check your junk mailbox. If you've still not received it, please contact us on 0330 024 0924 and we'll arrange for it to be re-sent to your email address.

Your tax residency is the country or countries you pay tax in.

As a regulated bank, by law we need all customers to confirm their tax residency. This has been requested by the UK government.

US tax residents must enter their tax identification number (TIN). They can’t proceed without it.

This is the Social Security number, ITIN or EIN. Made up of numbers and hyphens: 11-223-222.

The UK’s main TIN is your National Insurance number (NI).

Tax residency is required to be completed by 31 December 2021.

If you have an iOS device, check that you’ve got the latest version of the Cashplus Bank App installed (V7.7.0) in the app store. You can also complete the form in Online Banking.

If you have an Android device, unfortunately the form isn’t available to complete via the Cashplus Bank App at this stage, however you can complete the form by logging into Online Banking.