A note from our CEO


I’m reaching out to you personally regarding the current situation with coronavirus (COVID-19), as I understand this period can feel unsettling for both individuals and businesses and I want to ensure Cashplus is there for you when you need us most.

Like all of us, we’re hoping for a resolution to the coronavirus outbreak soon, but I want to reassure you that we’re doing everything we can to put processes in place to ensure how you use your account day-to-day or contact us for support isn’t impacted - regardless of the severity of the situation.

How we’ll keep you up to date

We’ll keep you in the loop and proactively communicate with you via email, Twitter and on our Service Status page as this event unfolds.

Protect yourself from coronavirus scams

Take Five to Stop Fraud has issued a scam alert on their website and on social channels that is focused on prevention and protection. They’re advising to:

Stop: Taking a moment to stop and think before parting with your money or personal information.

Challenge: Could it be fake? It’s ok to reject, refuse, or ignore any requests. Only criminals will try to rush or panic you.

Protect: Contact Us immediately if you think you’ve fallen for a scam and report it to Action Fraud.

Remember, for your own security:

  • Never share your password or memorable questions with anyone, including Cashplus.
  • Create passwords that are difficult to guess and don’t use personal information. It pays to use a mix of upper and lower case letters, numbers and symbols.
  • Always use different passwords for your online accounts.         

Money worries due to coronavirus?

If you're struggling to manage your finances due to the coronavirus, remember we’re here to help so please give us a call on 0203 059 5784. Alternatively, for independent, impartial, free and confidential help, you can speak to any of these help lines:

Citizens Advice Bureau


Business Debt Line

Money Advice Service


Please be assured that myself and the Cashplus team are committed to ensuring we’ll be there for you when you need us most, so we can see this moment through together.

All the Best,

Rich Wagner

CEO and Founder, Cashplus

Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK.

For full website terms including information on Cashplus Bank, Mastercard and use of Trademarks, please see our full legal disclosures at https://www.cashplus.com/legal/.

Advanced Payment Solutions Limited (APS), trading as Cashplus Bank, is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). APS is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140.

APS provides credit facilities subject to approval and affordability, and where accounts continue to meet APS credit criteria.

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